Preventing Fraud Recommendations For Dispute Avoidance

Cardholder disputes consume your valuable time and may consume a lot of your money.

Proper communication with shoppers from the beginning and vigilance regarding suspicious transactions help to avoid disputes.

  1. Use E-Next Fraud Screening tools to become aware of transactions that are potentially fraudulent. Before shipping any items, conduct additional investigation using manual checks.
  2. Block names, email addresses, and IP addresses of suspected or known fraudsters with the E-Next Risk Management service.
  3. Whenever the identity of a customer is suspect, conduct additional checks to verify that the individual is genuine. You can never be too careful.
  4. Even if Fraud Screening tools do not flag them, subject out-of-the-ordinary or high value orders to manual checks. A fraudster could have stolen all the information of a legitimate cardholder.
  5. Include clear product or service descriptions featuring a high level of detail on the business website. This will prevent customer claims of misleading information.
  6. Publish the refund policy on the website. This provides reassurance that customers can recoup their money from you rather than being forced to escalate situations to their card issuers.
  7. Provide convenient contact methods for customers to use. If cardholders feel ignored, they may take their disputes directly to card issuers.
  8. Offer realistic timescales for delivery and inform customers of delays. This is part of good customer service and can prevent customers from filing complaints with card issuers that goods were not received.
  9. Immediately refund suspected fraudulent payments and do not ship the items. After payment has been refunded, the cardholder cannot escalate the issue.
  10. If your business trading name differs from your website name, customers might not recognise it. Use a recognisable trading name because this is what appears on customer bank statements. If the existing trading name is not recognisable, contact the merchant account provider to change it.

How to Prevent Online Fraud Video

Preventing Online Fraud: Is The Customer Really Genuine?

Fraudulent use of credit cards poses a major threat to an online business. Transactions that seem out of the ordinary, suspicious, or are of a high value should be manually verified.

Many aspects of fraud detection are simply common sense and the process is not time-consuming. Incorporate manual fraud checks into business processes.

E-Next marks potentially fraudulent transactions with a caution or warning. You should check these transactions in order to:

  • reject high risk payments and
  • avoid rejecting payments that are legitimate but have been tagged potentially fraudulent (due to things like typing mistakes made by shoppers)

If you are not convinced that the individual who placed an order is legitimate, immediately refund the transaction and do not ship the items.

Identify high-risk names, IP addresses, and email addresses through manual checks. Merchants who use the E-Next Risk Management service can block these shopper names, IP ranges and addresses, and email domains and addresses.

Tip: Registered Post

To help protect against fraudulent claims that items were not received, send items by recorded or registered post and request a dated and signed delivery note.

Manual Checks

Name and telephone number

  • Be alert to incorrect formatting or nonsense in the shopper name field. Use or another service to verify customer details on the electoral role.
  • Transactions are riskier when the customer provides a mobile number as the telephone number.
  • If the customer provides a landline telephone number, use a free online lookup program such as (UK only) to verify that the telephone number area code and the address match.


Most fraudsters who obtain data by coping information from a card do not have the billing address of the authorized user. Look for these indicators:

  1. Incomplete billing address
  2. Different billing and delivery addresses
  3. Boarding house, hotel, or other temporary address
  4. Deliveries to an airport or another unlikely address (such as an industrial estate for a transaction that is not business-to-business)
  5. Export delivery address, particularly in a high-risk country (refer to the information on the Country Checks page)
  6. Customer refusing to confirm billing address and debit or credit card details

These are not always evidence of a fraudulent transaction. For example, a shopper may request that an order be delivered to a hotel address, not the billing address, due to being on holiday. However, it is always smart to check these situations. Verify customer names and addresses with the UK Electoral Register or a local equivalent.

If running these checks does not convince you that a customer is legitimate, consider checking the ID of the individual and trying to confirm that the person is the genuine cardholder. Request a copy of one of the following:

  • Driving license or passport
  • Utility bill for an address that matches the provided billing address
  • Credit card or bank statement reflecting the billing address (allow the customer to obscure sensitive information)

As a merchant, you bear responsibility for managing sensitive and confidential information so these details should be securely filed or destroyed after being used.

IP Address

  • Use a free lookup tool for IP addresses such as to verify that the billing country and IP address listed on the order confirmation match. To find other tools, search for “IP look up tools” or enter similar terms online.
  • With the E-Next Risk Management service, you can block transactions from known fraudulent IP addresses automatically.


  • Realize that an email address from a free site such as Hotmail is riskier than one that requires user registration through an ISP.
  • To verify an email address, try to access the email domain name within an online browser. You may discover that the domain is registered abroad or is not registered. To help confirm the existence of an email address use or a similar website. Note that this will not work for all email providers.
  • To confirm that an email address is active, send an email to it and verify that this is not returned as undeliverable by your email server.
  • Shoppers sometimes make mistakes when entering their email addresses. They often misspell .com, .co, or .uk or enter another character for the @ symbol. Compare the name of the customer to his or her email address to spot an obvious spelling error.
  • If you cannot reach the customer through email and cannot identify an obvious mistake, contact the customer using the provided telephone number.

Look for these signs of potential fraud:

  1. An order of an unusually large quantity of an item without a noticeable preference for make, model, colour, or size
  2. An existing customer ordering an unusually large amount of items
  3. An order that is unusually large or small
    A repeat order quickly following an order that is unusual
  4. Orders of multiples or a top-of-the-range item
  5. Use of several different cards to attempt multiple transactions. This process, referred to as card testing, is used to confirm that a card is valid and a transaction using it will receive authorization.
  6. Use the provided telephone number to contact the customer and confirm details of the order. This will verify that the customer and telephone number are legitimate.


If one of the following situations is identified, it is worthy of checking, though it is not always evidence of fraud:

  • Request for expedited delivery
  • No regard for delivery cost (legitimate shoppers typically avoid expensive delivery charges)
  • Delivery and billing addresses do not match
  • Request to leave items on the doorstep or similar area
  • Boarding house, hotel, or other temporary address
  • Export delivery address, especially to a high-risk country (see the list below)

To assure that the transaction is legitimate, further checks are recommended.

Tip: Intercept Services

When using a courier to sent items, instruct it not to accept “redirect” or “intercept” services that allow customers (including fraudsters) to make changes to delivery addresses when shipments are in transit.

High-Risk Countries

These countries are among those with higher fraud risk:

  • Algeria
  • Argentina
  • Belarus
  • Bulgaria
  • Indonesia
  • Lithuania
  • Macedonia
  • Nigeria
  • Philippines
  • Romania
  • Russian Federation
  • Ukraine
  • Yugoslavia

Fraudsters know many ways to use cards to get money from customers and goods or services from your business.

Protect your profits, your business, and your customers by using the E-Next fraud prevention service and conducting manual checks.

PCI DSS A Concise Explanation

Visa, MasterCard, and other card schemes must ensure that merchants protect customers from criminals and hackers. Many fraudulent individuals target cardholder data with several recent, high-profile breaches of security taking place around the globe.

PCI DSS Explained

In the payment cards industry, security standards are managed by the PCI Security Standards Council created by American Express, Discover, JCB, MasterCard, and Visa.

The Council works within five major areas:

  • Developing and maintaining an industry-wide, global security standard for technical data that protects account information of cardholders
  • Reducing lead times and costs for Data Security Standard implementation. The council aims to create and ensure compliance with general technical standards and auditing procedures.
  • Publishing an online list of qualified and globally available providers of security solutions to assist with industry compliance
  • Leading education, training, and a streamlined certification process for Approved Scanning Vendors (ASVs) and Qualified Security Assessors (QSAs). This results in all five founding members recognizing the same source of approval.
  • Providing a transparent environment for the contribution of data security standard development, enhancement, and distribution on an ongoing basis

When a legitimate documented business or technical constraint renders an entity unable to explicitly meet a state requirement but the entity has implemented other controls to mitigate associated risk, compensating controls may be taken into consideration.

Level 1

A merchant with more than six million MasterCard or Visa transactions annually AND identified as a level 1 merchant by a card scheme or compromised within the past year.

  • Quality Security Assessor (QSA) Annual Report on Compliance (ROC) or
  • Internal Security Assessor (ISA) Annual Report on Compliance (ROC)
  • Attestation of Compliance Form
  • Quarterly network scan conducted by an Approved Scan Vendor (ASV)

Level 2

A merchant processing one to six million MasterCard or Visa transactions annually.

• Quality Security Assessor (QSA) Annual Report on Compliance (ROC) or

• Internal Security Assessor (ISA) Annual Report on Compliance (ROC)

• Attestation of Compliance Form

• Quarterly network scan conducted by an Approved Scan Vendor (ASV)

Level 3

A merchant processing 20,000 to one million MasterCard or Visa eCommerce transactions annually.

  • Annual Self Assessment Questionnaire (SAQ)
  • Attestation of Compliance Form (included in the SAQ)
  • If applicable: Quarterly network scan conducted by an Approved Scan Vendor (ASV)

Level 4

A merchant processing fewer than 20,000 MasterCard or Visa eCommerce transactions annually and other merchants processing a maximum of one million MasterCard or Visa transactions annually

  • Annual Self Assessment Questionnaire (SAQ)
  • Attestation of Compliance Form (included in the SAQ)
  • If applicable: Quarterly network scan conducted by an Approved Scan Vendor (ASV)

If your business is not compliant with Payment Card Industry Data Security Standards (PCI DSS), you will be responsible for fraud-related losses and may face substantial fines. Customers will be affected by a compromise of their card details.

As a result, the reputation of your business will suffer. Merchant Terms & Conditions include PCI compliance responsibility.

Online Credit Card Fraud – Key Factors

Online businesses and their customers are encountering online fraud on an increasing basis. Fraudsters use stolen card details to target online payments.

Before you begin selling online, understand that your business will be held responsible for all fraudulent transactions it processes.

Be Responsible

The responsibility of determining whether a customer is genuine rests on you. Failing to do this will render you liable for reimbursement for unauthorized card use.

There is some good news. E-Next offers fraud-battling tools that help your business reduce its fraud-related losses.

However, you must also take individual measures to prevent fraud. New online companies that do not do this may find themselves out of business within just six months.

In addition, you must ensure that stored card payment information is protected from fraudsters and hackers who may try to steal credit card details. This compliance is necessary to meet card scheme requirements (referred to as the Payment Card Industry Data Security Standard, abbreviated PCI DSS) pertaining to the protection of cardholder data.

Data breaches or non-compliance can result in large fines. Therefore, before your business begins accepting payments, you must understand your obligations. For more information, refer to our PCI DSS page.

Why fraudsters target e-business

Since you do not physically interact with the cardholder or the card, you cannot:

  • physically check the security features of the card to verify that the card is genuine
  • require a PIN or signature to verify that the consumer is the legitimate cardholder
  • guarantee that the legitimate cardholder has provided payment information

Some retailers doing business online do not understand the associated risks so they do not make any effort to prevent fraud. As a result, they become easy targets.

Is my business at risk?

All kinds of e-businesses experience fraud but certain types of products and businesses are particularly attractive. If you offer any of the services or products below, we recommend reviewing your fraud tools, controls, and relevant company policy to ensure that your business is protected:

  1. Gaming
  2. Financial services
  3. Travel
  4. Electrical or computer goods including gadgets, videogames, and electronic toys
  5. Telecommunications (particularly Voice-over-IP) and technology
  6. Web hosting and domain name registration
  7. Furniture, particularly contemporary and modern
  8. Clothing, jewellery, accessories (sunglasses, handbags, etc.) and other fashion items
  9. Charities (often susceptible to card testing that involves making small payments to verify that the card is authorized and then using the card to purchase costly services or goods)
  10. Goods that can be downloaded
  11. Other items that are in demand and can be re-sold quickly and easily

Whether or not your business is at high risk, focus on protecting it from fraud. The following information will help you identify fraudulent activity and take action before it can harm your customers and your business:

Spotting Fraud

In addition to using the fraud detection tools provide by E-Next, you should be alert to other indications of suspicious payments.

A payment that is potentially fraudulent is not in line with the average purchase or customer.

Many fraudulent payments share these attributes:

  • high-value orders
  • high-quantity orders
  • late night orders
  • orders placed from high-risk countries (our Support site offers more details)
  • guest house, hotel, or P.O. box addresses
  • different billing and shipping addresses or different billing/card issue country and IP country
  • email addresses through free or anonymous services
  • mobile number vs. landline
  • inconsistent customer details with multiple purchases (ex: different address or name but same email address)
  • frequent purchases
  • indiscriminate purchases
  • express delivery
  • frequent contact made by nervous customer
  • suspicious customer behaviour

It is good sense to verify these transactions so we recommend doing it.

Case Study

We have created three ways to identify transactions that are potentially fraudulent:

  • Traditional detective work
  • No time to check
  • Honey Trap

Traditional Detective Work

If an order seems too good to be true, it most likely is. We contact the customer to make him/her aware of a possible payment issue. At that time, we request three additional pieces of information:

  • work telephone number
  • home landline number (if only a mobile number was provided)
  • work email address (if only a free/anonymous address was provided)

We use online resources to verify this information and we call the provided telephone numbers. Taking just a few extra minutes before processing the transaction saves hours creating and distributing items for which payment may never be received. Though you may encounter an honest customer who is upset by the enquiry, this individual will probably feel appreciative that his or her card security was taken so seriously.

No Time to Check

Fraudsters often try to place orders at the last minute, hoping that these will proceed through a system unnoticed and they will not be contacted. We are suspicious of any large orders placed during the final minutes of availability.

Honey Trap

Say a suspicious customer orders a birthday cake. We then offer several additional related products including a party pack that is drastically overpriced and includes only cups, plates, candles, and banners. Past experience has revealed that individuals using stolen credit cards are not concerned about the value they are receiving for their money.

They will take advantage of all the “extras,” even those that are not good values, because they are not going to be paying for their orders.

Switching Merchant Providers And Payment Gateway Is Painless

Receive two months of free payment processing for switching to Business Gateway 350. If high fees and poor service  from your merchant account provider have left you dissatisfied, try our Business Gateway product.

With Business Gateway, you receive an affordable system suitable for small or medium sized businesses. Our smart solution allows you to accept payments online, offline and internationally without hassle.

Call us today at 0203 150 1490 or complete an online application. We will happily price match your existing merchant account package and make switching payment gateways a breeze.

Payment processing for as low as £19.95 monthly

If you have established a merchant account but are seeking a new provider for payment processing, we offer free processing for two months and then a flat-rate monthly fee of £19.95. With this package, you receive the core online processing features including 350 transactions.

Put customers within convenient reach

Make life easy for customers by allowing them to pay you in the manner they desire. Business Gateway is compatible with every major debit and credit card provider and PayPal. It accepts multiple currencies and features customizable pages in more than 20 languages, offering your business easy access to millions of local and overseas customers.

Need more information on switching merchant accounts? Request a free call-back or obligation free consultation. Click Here to make an enquiry via our short application form.

Integration is fast and secure

It is fast and convenient to begin using Business Gateway. The process may be as easy as linking your website to our secure payment pages that allow customers to enter payment details. E-Next has a Tier 1 PCI DSS compliant infrastructure, allowing you to rely on the highest level of security for card data.

Around-the-clock technical and customer support

We strongly believe in excellence in service. We back up this belief with dedicated technical support available 24/7 and documentation that helps your IT specialist or you integrate your shopping cart/store package with E-Next in just days.

Why use E-Next for online payment acceptance?

  • More than 40,000 merchants are already using us
  • Our processing uptime record greatly surpasses industry standards
  • We process more than one billion transactions every year
  • We are the fourth largest acquirer worldwide
  • More than 99 percent of calls are responded to by our help desk within 30 seconds
  • Our PCI DSS Level 1 compliance provides the utmost security

Enquiries and Application

If the payment requirements of your business are more complex, we will tailor services and pricing to your needs. Call us at 0203 150 1490  now to speak with an account advisor or complete an online application.

Corporate customers interested in offering local payment solutions for high transaction volumes while receiving high-quality risk management tools should explore our corporate solutions.

No Credit Check Merchant Accounts

no credit check merchant accountsA merchant account is established so a business can accept debit and credit card payments. Each time a transaction is processed, the card information is transmitted by a secure server to a bank. If the customer’s account contains sufficient funds, the bank authorises the payment.

The money is then transferred to the merchant account of the seller. If the funds in the customer’s account are insufficient, the bank declines the payment.

Money from processed debit and credit card payments are temporarily held in the merchant account before being transferred to the main bank account of the business. The bank charges a fee for each transaction. Fees vary based on the type of card used for payment and the transaction amount.

What Type of Credit Check is Necessary?

Major banks usually require satisfactory results of a background check, credit check, and trading history when a business applies for a merchant account.

Most credit checks have two components:

  • Business credit history
  • Personal credit history

You usually can obtain a merchant account if you have experienced personal credit issues in the past.

The decision will depend upon:

  1. Number of defaults
  2. Frequency of defaults
  3. How far back defaults extend
  4. Amount owed
  5. Whether debts have been settled

Business credit history applies to both sole traders and limited companies. The bank usually reviews the credit history of the business and each of its partners. If the business has poor credit history or does not meet the other eligibility requirements, a merchant account may be available from another source.

Popular Merchant Account Alternatives

PayPal — Though this is not strictly a merchant account, it is one of the most popular alternatives. Anyone with an email address can create a PayPal account in minutes without being subject to a credit check.

PayPal allows you to invoice customers so they pay upon receiving their bill. Your administration responsibilities are reduced because a receipt is automatically generated and sent to the customer upon payment.

Money can be submitted via PayPal at no charge. However, a fee of 1.9 to 3.4 percent of the purchase price plus 20p is imposed for each payment received. PayPal has more than 70 million registered users worldwide and is integrated into many online stores.

Nochex — This is a UK-based company that does not require registration. The fee is 2.6 percent of the purchase price plus 20p. Automated payment confirmation is provided, there are no chargeback fees, and payments are guaranteed. However, there are spending limits that could affect usability: non-members may send up to £100 per day and members may send no more than £300 daily.

Need more information on No credit check merchant accounts? Request a free call-back or obligation free consultation. Click Here to make an enquiry via our short application form.

Other Merchant Accounts For Bad Credit Options

Chronopay — This is one of the most popular options for bad credit. Chronopay supports most major payment options and can process most types of currency. There are no monthly charges and transaction fees are low. Free fraud screening is available.

Durango Merchant Services — This company charges relatively high fees but accepts 99.99 percent of applicants. Customer service is excellent. This could be the perfect solution if another provider is not an option.

Paypoint — A new business that has not yet developed a credit history but wants a credit card processing system may find this the best choice. Fees are in the low range and approval rates are high. Plans may be tailored to fit business needs.

An Explanation Of UK Payment Gateways

uk payment gateways

A payment gateway is an infrastructure that authorizes a seller to accept credit or debit cards or other types of electronic payments. It represents an electronic version of the traditional point of sale such as a cash register.

Encryption of debit and credit card payments ensures that data sent through a gateway is secure. Gateways are widely used but few people understand these systems and how they work.

Below, we offer a more in-depth look at how the UK payment gateway operates.

The Payment Gateway for Transactions

To explain how a payment gateway works, we will use the scenario of a customer who places an order online and uses a credit card to pay for it:

• The customer selects the items and enters card payment details. The Web browser encrypts the card number and transmits it to the browser used by the merchant.

• The merchant submits this encrypted data to the payment gateway.

• Upon receiving the encrypted data, the gateway forwards it to the payment processor used by the seller’s bank.

• The transaction is then forwarded to the customer’s credit card company.

• The credit card company approves or rejects the payment and relays this message to the gateway.

• The gateway conveys the message to the website so the customer knows whether or not the transaction was successful.

The entire process above takes place in approximately three seconds!

How Does a Seller Receive Its Money?

A seller batches its approved sales and submits each batch to its bank, usually on a daily basis. The bank deposits the appropriate funds into the account held by the seller, which usually takes between three and five working days. Once the payment has cleared, the seller sees the transactions on the bank statement.

How Does A Payment Gateway Work Video

Is This Process Secure?

Since the information transmitted through the payment gateway is encrypted, it is considered secure. A 3D secure protocol was introduced in recent years to increase the level of security in this process. This requires the customer to enter specific digits from a password unique to the debit or credit card being used for payment. If the customer cannot do this, details regarding the card are not submitted to the gateway and the order is not completed.

A gateway plays a vital role in processing electronic payments online and via telephone. It serves as a link between the credit card company or bank of the buyer and the bank of the seller. Information being transmitted is encrypted at each stage of the process, ensuring that it remains secure.

This process is very quick, taking place in mere seconds. Money transfers to sellers may take up to five working days but are usually made much more quickly.

Payment gateways have become important to daily life by ensuring that the banking information of the buyer and seller remain secure. Online shopping continues to become more popular so this system is expected to continue its fast pace of growth.

Need more information on UK Payment Gateways for your business? Request a free call-back or obligation free consultation. Click Here to make an enquiry via our short application form.

Our Merchant Account Comparison Services – We’re Here To Help

merchant account comparison photo

We help you quickly compare merchant services from a wide variety of UK merchant account providers. Simply provide a few details to receive quotes from some of the best providers of merchant accounts in the UK.

If your business does a lot of online trading, a merchant account is particularly useful. Customers will be able to pay for your products or services quickly and conveniently. This should result in more money for your business.

Most UK retailers prefer merchant accounts because these are the easiest and least expensive ways to receive payments from customers.

Comparing Merchant Services

If you need help deciding on a merchant account, let us help you compare the different services available. We provide knowledgeable and impartial advice and let you quickly and efficiently compare merchant services from the top providers.

Popular Merchant Services Providers and Products:


worldpay merchant account compare

Worldpay offers the following products for merchant accounts:

  • Countertop
  • Portable
  • Mobile
  • Virtual Terminal
  • Payment Gateway
  • Website Payments (Pay Pages)
  • Chip & Pin Terminal


  • Cost-effective terminals
  • Portable machines perfect for hospitality businesses
  • Mobile card machines that enable you to take payments anywhere
  • Number 1 Acquirer In Europe
  • 40 global offices
  • 25+ years of experience
  • Supporting 400,000 clients globally
  • 10,000 transactions handled per minute!

Worldpay Clients Include:

worldpay clients

Need more information on Merchant Account Comparisons? Request a free call-back or obligation free consultation. Click Here to make an enquiry via our short application form.


CardCutters offers these merchant account products:

• Desktop/Countertop/static terminals

Portable terminals

Mobile terminals

• Electronic funds transfer at point of sale (EFTPOS) terminals

Virtual terminals

• Ecommerce terminals


• In-house terminal provider

• Terminals suitable for pay-at-table businesses

• Retail environment solutions

• Flexible contracts to accommodate business needs

• Global Card Solutions partnership to offer mobile GPRS terminals

Independent Merchant Services

Independent Merchant Services offers these Chip & PIN terminals for your merchant account:

• Countertop

• Portable (wireless/Bluetooth)

• Mobile (GPRS)


Merchant services tailored to the nature of your business and its needs

• Low rates

• Service after the sale including assisting with complaints with card providers

Need more information on Merchant Account Comparisons? Request a free call-back or obligation free consultation. Click Here to make an enquiry via our short application form.


PaymentSense helps you tailor a merchant account for your business needs:


• Instant authorization

• Fewer bank charges

Security provided by handling less cash

• More time to spend on your business

Pitney Bowes

Pitney Bowes offers the following merchant account products:

• Countertop POS

• Portable POS (Bluetooth)

• Mobile POS (PRS)


• Reliable equipment

• Low prices

• Fast transactions

• Opportunities for saving


As one of the largest processors of online payments, PayPal provides online merchant services for individuals and all types of businesses. A customer must create an account to make a payment through PayPal but there is no cost to do this and setup is fast and simple.

PayPal is well-recognized, accepts a variety of cards for payment, and many different types of sites use it. This is considered one of the best online payment processors and other companies including CCBill, Netbanx, and Paypoint offer similar services.

Applying for Merchant Accounts

It is important to conduct research before applying for a merchant account. Charges vary and if you do not research all charges imposed, you may be faced with expensive hidden fees.

Many business owners interested in applying for merchant accounts use our services. Our specially trained professionals find and identify the best merchant account service for your business. We do this by matching the type of business you have and its current or estimated turnover with the different merchant accounts available.

Once we have gathered complete information, we match you with the best merchant account. If you already have a merchant account provider, you may need to supply statements from at least the most recent three months.

Extra Security Provided by Merchant Services for Online Commerce

Online commerce continues to grow significantly. As more consumers pay online for goods and services, the need for increased security grows.

In response to the increased risk of financial fraud online, credit card companies and banks have introduced security measures that are more stringent. MasterCard SecureCode and Verified by Visa are just two measures that have been taken by major credit card companies.

These schemes require a customer to register a password with the card provider. This password must be provided each time the customer uses the card. Extra security offered by this system makes consumers more confident when shopping online.

Payment Gateways

Another service that an online payment processor provides is a payment gateway. This is the part of a website that consumers pass through to reach online shopping checkout or make a payment. A gateway connects your website with the acquiring payment processor or bank.

If your merchant account is with a bank, you should establish a payment gateway with an independent provider. A bank charges a high fee (typically two percent per card transaction) to provide a payment gateway.

You are not obligated to use the gateway facility provided by a bank so you may choose a different provider. Netbanx, PayPal, and Sagepay are three well-known and reliable online payment gateway providers.

Need more information on Merchant Account Comparisons? Request a free call-back or obligation free consultation. Click Here to make an enquiry via our short application form.

Merchant Services Explained In Detail

merchant services image

A merchant services account is a dedicated bank account for payments provided to a business via card…

Merchant services providers cater to businesses that accept cards as payment methods. These providers offer and manage transaction gateways for their business customers.

Once a merchant services provider processes a card payment, funds are deposited into the merchant services account. The company providing merchant services usually adds a per-transaction charge for performing the service.

Rates for Card Processing

If your business has just started accepting cards for payment, card transactions may represent a substantial amount of daily earnings. To avoid paying a high commission, ensure that your merchant services provider offers a competitive rate.

What to Look for When Selecting a Merchant Services Provider:


Customers want their personal data to remain private and your company should not violate this desire. Use a provider that offers a safe gateway for transactions.

Processing Options

You may wish to begin with a chip and PIN machine and as the business grows, decide to establish an online presence. Selecting a provider that can accommodate both options reduces the time and steps involved in these business decisions.

Many merchants process card transactions through their banks but this can be expensive. We are part of WorldPay, the largest card processor in the UK, and we can leverage lower rates with banks.

Customer Support and Service

If you encounter an issue or require guidance or support, verify that a qualified individual will be available to provide assistance.

Applying for a Merchant Services Account

Before applying for a merchant services account, consider all the costs and verify that there are no additional “hidden” charges. Rates are based on company turnover.

After selecting a provider, you must submit financial details regarding the business. A business plan will also be required if the business was established within the previous 12 months. The merchant account setup process should take approximately 3 to 4 weeks because the provider must review and verify the paperwork.

By law, the merchant services provider and your business must be PCI compliant when processing card payments. We help our members achieve PCI compliance.

Expect a provider to offer a high level of security. We use 128-bit encryption to process card transactions.

A provider processes transactions daily and each day, you should feel comfortable that you are receiving the best service and will receive assistance if something goes wrong. Our support line is open 7 days a week to provide any assistance that you may need. We also designate a personal payment specialist to each customer. This knowledgeable professional is ready to provide assistance and advice.

Need more information on merchant services? Request a free call-back or obligation free consultation. Click Here to make an enquiry via our short application form.

Portable Card Machines & The Many Benefits To Your Business

portable card machines photo

Break free from the counter and use these portable card machines anywhere within range of its hub

The Portable IWL252 debit and credit card processing machine is the ultimate in wireless terminals.

This “pay-at-table” machine provides true mobility for payment within any establishment. It is particularly useful when traditional connectivity is unfeasible or too costly.

The portable option enables you to take customer payments within a location without requiring customers to come to the counter.

This system is very popular with at-table payment services such as in hospitality. Advanced technology and efficient management of power are two of its many strengths.

A full day of intensive use will not exceed the operational capacity of this device.

Telephone and mail order payments can also be accommodated, making this machine ideal for “customer not present” environments. Every transaction is fast, convenient, and reliable due to the multiple connectivity options.

Benefits and Stand-Out Features

• True mobility for portable paymentsportable card machine IWL25

• Light, compact, and easy to handle

• Offers fast, effortless use in all environments

• Contactless to serve more customers in a faster manner

• High-speed printer cuts printing time nearly in half

• Long battery life lasts for a full and busy working day

Convenience for Customers and You

Our portable card machine takes payment convenience to another level. Perfect for restaurants and establishments where customers need not visit the premises, this machine offers flexibility in accommodating various user applications.

Latest Security Features and Standards

This compact credit card processing machine is PCI PED certified and fully Chip & PIN compliant. It provides flexible options for use and high-security Bluetooth technology that permits fast debit and credit card transactions.

Other Features Of The IWL252 Portable Credit Card Machine:

• Uses pocket-sized mobility to streamline on-the-go payment applications

• Operation is easy, fast, and reliable

• Clear line of sight range for terminal is up to 200 metres (660 feet)

• Telium 2 dual processor technology enables fast transactions

• Bluetooth technology for mobile transactions

• Accepts all major debit, credit, and charge cards

• Supports the latest secure Chip & PIN entry card technology

• Designed to meet PCI PTS v3 state-of-the-art security standards

• Large, colour screen accommodates merchant messaging

• Easy to read display enables convenient use in any environment

• Card swipe slot is long and slightly curved for optimal card reading

• Keypad featuring 15 large keys including 7 keys for dedicated functions

• High-quality, consumer facing interface permits easy PIN entry

• Self-installation is quick and simple—just plug the machine in and follow the short prompts

• Reduced cost for setup because multiple handsets can be connected to a single base

• Accommodates local Ethernet network integration

• Online authorization obtained automatically for all transactions within seconds

• Fast (up to 30 lines per second) receipt printing speeds transactions

• Rechargeable Li-Ion battery has a long life, with a single charge lasting a full workday

• Offers opportunity to provide new affinity services to generate revenue

• Cardholder Security Code and Address Verification Services technology to combat fraud during transactions when customers are not present

Need more information on Portable Card Machines? Request a free call-back or obligation free consultation. Click Here to make an enquiry via our short application form.